FAQ

1. What products do you offer in your store?

Our store offers a wide range of luxury products, mainly watches and shoes. We aim to provide our customers with stylish and fashionable options for their everyday needs.

2. How can I place an order?

To place an order, simply browse through our collection and click on the product you wish to purchase. Select the desired options such as size or color, and click on the "Add to Cart" button. Once you have added all the items you want, proceed to the checkout page to complete your order.

3. What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Rest assured that all transactions are secure and your payment information is kept confidential.

4. How long does shipping take?

The shipping time depends on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-2 business days and shipping can take anywhere from 3-10 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. For more details, please refer to our Return Policy.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on our website or the courier's website.

8. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by sending an email to support@imperial-edge.com, by filling out the contact form, or through chatting with us by clicking on the button on the bottom right of this page. We strive to respond to all inquiries within 24 hours.

9. Are your products covered by warranty?

Yes, all our products are covered by a warranty against manufacturing defects. The duration of the warranty may vary depending on the product. If you encounter any issues with your purchase, please contact our customer support team and we will be happy to assist you.

10. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order. Our gift wrapping is beautifully done and adds an extra touch of elegance to your gift.